SMA Code of Ethics
• Members shall abide by the Articles of Incorporation and the Bylaws of the association.
• Members shall develop and encourage the practice of high standards of personal and professional conduct among themselves and their employees.
• Members will observe the highest standard of honesty in all transactions, avoiding the use of false, confusing, inaccurate and misleading terms, descriptions and claims.
• Members shall provide high quality moving and warehouse services to their customers and to the community in which they live.
• Members shall promote the services of the moving industry and shall educate members and the public in the advancement, improvement and uses of the moving industry.
• Members will strive to increase the competence and prestige of the industry and its employees.
• Members will use their knowledge and skills for the advancement of human welfare, and in promoting the safety, reliability and fairness of their services.
• Members will keep informed with respect to applicable laws and regulations to observe them in the operations of their company.
• Members take pride in themselves, their employees, their association, their industry and their country, and in doing so, can provide a service of the highest standards.
• Members believe that holding ethical values will lead to success in the long term.
• Members believe that ethical conduct is a winning strategy and believe there is a consistent relationship between ethics and performance.
• Members recognize the authority of this association in all matters relating to the interpretation of this code in accordance with the statutes of the United States and the various states.
